We guarantee a response within 24 hours for all inquiries received during business days. For urgent beneficiary needs, our emergency line is available 24/7 with immediate response. Partnership inquiries typically receive a detailed response within 48 hours, including next steps and meeting scheduling options.

While walk-ins are welcome during office hours (Monday-Friday, 9:00 AM - 5:00 PM), we strongly recommend scheduling an appointment to ensure the appropriate team member is available to assist you. This allows us to provide you with focused attention and prepare any necessary materials for your visit. You can schedule appointments through our contact form, by phone, or via email.

Partnership proposals should be sent to partnerships@daakfoundation.org or submitted through our contact form selecting "Partnership Opportunity" as the inquiry type. Please include your organization's background, proposed collaboration areas, expected outcomes, and timeline. Our Partnership Development team will review your proposal within 48 hours and schedule an initial consultation call to discuss alignment and next steps.

Yes! While English is our primary communication language, we have team members fluent in Yoruba, Igbo, and Hausa to better serve our local community. When contacting us, please indicate your preferred language in your message, and we'll ensure you're connected with a team member who can assist you comfortably in that language.

When you submit an inquiry or application through our contact form, you'll receive an automatic confirmation email with a unique tracking number. You can use this number to check your status by emailing info@daakfoundation.org or calling our main office line. For beneficiary applications, you can also track progress through our online application portal at any time.

For urgent beneficiary needs, please call our 24/7 emergency line at +234 908 765 4321. This line is monitored around the clock and connects you directly with our emergency response team. Examples of urgent needs include immediate medical assistance, emergency shelter requirements, or critical educational support deadlines. For non-urgent beneficiary support, please use our regular contact channels during business hours.